Morris Builders Inc.

Torch Award 2017

(616) 874-6110
143 Courtland St.
Rockford, MI 49341

Morris Builders, Inc. identified as one of North America’s 60 remodeling firms leading the way with client satisfaction by Qualified Remodeler Magazine & GuildQuality, Inc.

Rockford, MI, August 2016 – Morris Builders, Inc., high end Design/Build remodeler in Rockford, has been identified as a Client Experience Leader in a recent article in Qualified Remodeler Magazine and in partnership with QuildQuality, Inc. Qualified Remodeler Magazine is lead magazine in the remodeling industry, covering home improvement, design, and interior and exterior renovation. GuildQuality, an independent customer satisfaction surveying company, tracks customer service excellence in the building, remodeling, contracting, and home services professions.

“At Qualified Remodeler, we know that client satisfaction is no accident. There is a lot the larger industry can learn from these remodelers. Only by measuring customer satisfaction, inviting constructive feedback and using that feedback to make procedural changes can high levels of client happiness be achieved. The 60 firms identified as Client Experience Leaders know how to create happy customers and in the process generate a steady stream of repeat business and referrals. These firms give the industry a good name.” - "Client Experience Leaders." Qualified Remodeler Magazine, July 2016

Each of the companies identified as Client Experience Leaders use the GuildQuality program to gauge their client’s post-project completion happiness. These leaders come from all segments of the remodeling industry and have QuildQuality scores from the 100 % to the mid 90’s. Companies with these high customer satisfaction ratings tend to have a higher number of jobs each year.

“Treating customers like family and doing what we say we are going to do. We stay innovative with business practices and have the best team of employees to work with. We practice our core values, and we read our vision and mission statement each week in our company meeting. Lead carpenters are encouraged to make important decisions with the homeowner during the remodel,” said Kirk Morris, President of Morris Builders, Inc., when asked about client satisfaction tips.

GuildQuality 2015 Recommend Rate: 96.30%

Number of Jobs in 2015: 50

Type of Firm: Design/Build

Morris Builders, Inc is a Design/Build company with over three decades of remodeling experience. With our in-house design, estimating, project management and carpentry skills, we can be your one resource for the entire process, brainstorming to construction. To those services we add a spectrum of building trade subcontractors as needed. All told, you receive work of the highest caliber from professionals who respect your time, money and most importantly, your home.

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